fbaji's commitment to responsible gaming
fbaji believes that entertainment stays healthy only when it remains in control. On this page you can learn how to set your own gaming limits, recognise warning signs, and get help when you need it.
Gaming is for entertainment, not stress
Casino games or sports betting — any form of gaming should be an enjoyable experience. But for some people it can over time turn into a habit or addiction, which has a negative impact on personal and family life. fbaji takes this seriously and works to protect every player.
Our Terms and Conditions clearly state that users must be at least 21 years old to open an account on fbaji and take part in any form of gaming activity. Participation by minors is strictly prohibited, and any such account identified will be closed immediately.
The core of responsible gaming is not betting beyond your financial means and not continuing to play in order to recover money you have lost. Treat every bet as the cost of entertainment, not as a source of income. You will find answers to common responsible gaming questions in our FAQ.
fbaji never encourages a player who wants to take a break or is in difficulty to play more. Our support team is available in Bengali and English 24 hours a day, seven days a week on live chat. Do not hesitate to reach out with any concern — we are here for you.
Self-limit and protection tools
fbaji offers several practical features that let you set the boundaries of your own gaming.
Set a deposit limit
Set a maximum daily, weekly, or monthly deposit amount. Once a limit is set it takes effect immediately. A waiting period applies before the limit can be raised.
Session time limit
Decide in advance how long you will play in a single session. When that time is up, the system will automatically show a warning and give you the option to log out.
Temporary account closure
Close your account temporarily for a set period (24 hours to 30 days). No bets or deposits are possible during this time.
Self-exclusion
Choose self-exclusion when you need a longer break. Once activated, the account cannot be reopened before the set period has ended.
Review gaming history
You can view your betting and deposit history at any time. This makes it easy to analyse your own spending patterns.
Direct support
Contact our support team on 24/7 live chat to activate any tool or for advice. Speak in Bengali and get a solution.
Recognise the warning signs
Gaming addiction develops gradually. If you notice the signs below in yourself or someone close to you, take action straight away.
Remember — acknowledging a problem is the first and most courageous step. Asking for help is not a sign of weakness; it shows responsibility towards yourself and your family.
- Repeatedly playing and betting more in an attempt to recover lost money.
- Using daily living expenses or savings to fund gaming.
- Hiding the amount you play and the losses from family or friends.
- Repeatedly trying to stop playing but failing to do so.
- Feeling restless, irritable, or anxious when not playing.
- Spending more time gaming by cutting back on work, study, or family time.
- Taking out loans or borrowing money to cover gaming debts.
- Repeatedly turning to gaming to escape stress, depression, or loneliness.
Where to find support
If you are struggling, do not try to face it alone — several avenues of support are open to you.
fbaji live chat
Our support team is available in Bengali and English 24 hours a day, seven days a week on live chat. Contact us today for immediate help with self-exclusion or setting limits.
Email Support
Alongside live chat, you can also reach us by email. Our support email address is: [email protected]
Family and loved ones
Talk to a trusted family member or close friend. The support of someone close to you can be the strongest force on the road to recovery.
Professional counselling
Consult a mental health specialist or behavioural therapist. Treatment for gaming addiction is available at hospitals and clinics providing mental health services in Bangladesh.
Support groups
Join a support group made up of people who have faced the same problem. Sharing experiences and hearing others' recovery stories can be a source of motivation.
Minor protection and privacy
No one under the age of 21 may open an account or place any kind of bet on fbaji. An age verification step is part of the registration process and suspicious accounts are reviewed. If a family member believes a minor is using fbaji, please notify our support team immediately.
Your responsible gaming information, self-exclusion requests, and support conversations are kept completely confidential. Read our Privacy Policy for details on how we keep your personal information secure.
In its advertising and promotional activities, fbaji does not direct any marketing at minors. All our promotional materials are clearly intended for adult audiences.
We believe responsible gaming is not just a matter of rules — it is an attitude. All of fbaji's activities are built around this attitude. Visit our About Us page to learn more about our services and policies.